Help & FAQs
Quick answers about profiles, privacy, matches and plans.
Registration & Profile
Is registration free?
Yes. Creating a profile, searching, shortlisting and sending five interests a month are free.
Can parents create a profile for their son or daughter?
Yes. Choose who the profile is for during registration. The member can take over the account later.
How do I get the Verified badge?
Verify your mobile number and upload a government ID from the dashboard. Reviews take up to 24 hours.
Privacy & Safety
Who can see my photo?
You choose: all members, premium members only, or only members whose interest you accept.
Is my contact number visible to everyone?
No. Numbers are shown only to premium members you have accepted, and you can hide it entirely.
How do I report a suspicious profile?
Use Report a Profile on the Safety page or the profile itself. Our team reviews every report within 24 hours.
Matches & Interests
How are matches suggested?
We use your partner preferences, activity and the preferences of other members to suggest mutual matches daily.
What happens when I send an interest?
The member is notified. If they accept, chat unlocks and premium members can view contact details.
Can I search across religions and languages?
Yes. Every filter has an Any option, so you only narrow down what matters to you.
Plans & Payments
Do plans renew automatically?
No. We remind you before your plan expires and you choose whether to renew.
How do I get an invoice?
Invoices with GST details are emailed after payment and are available in your dashboard.
Can I get a refund?
Plans are non-refundable once activated, except where a payment failed or was charged twice.
Call +91 99944 61072 or email support@akontec.com — 9 AM to 9 PM, all days.